I've just spent nearly an hour on the phone with the telephone company. I switched recently from Telia to Tele2. Tele2's subscription costs are lower but maybe not so much as their prices are quoted exclusive of 25% taxes. You also have to know if you are being quoted for a month , two months or three months and if it is FULL month or not quite a month.

Anyway, they'd made a mistake and charged me 139 kr too much on one bill which they blamed on a technical error and refunded. I also questioned a charge which they call " charge for extending a contract or making changes to an existing agreement " :??::##

I pointed out their representative who signed me up assured me there would not be any extra charges and that I felt cheated by this - so they gave me 100 kr credit , about half the sum of this charge. " Not something we usually do , but will in this case as a gesture of goodwill " which makes me wonder how often they have to dish out these " gestures of good will ". I expect they are still making a profit from the 90 % or whatever who never bother to question or complain ...after all , it does take time. So , what it boils down to , I was paid about 100kr an hour for my time :))

Right .. that's it .. I have ventilated now and can move on , a happy bunny :)

:wave: